Engagement
Handler Coaching Metrics Clinic
A half-day working session that separates fair coaching measures from vanity numbers so team leads coach with context, not pressure alone.
Schedule a metrics clinic
Who it is for
Team leads who want coaching conversations grounded in handle time, quality samples, and case mix — not league tables alone.
What you leave with
A shared metrics glossary for your team and a coaching conversation outline you can reuse each month.
Included
- Pre-session review of your current scorecards
- Facilitated clinic (online or on-site in Selangor)
- One-page coaching outline and glossary
Not included
- Individual performance appraisals
- HR disciplinary advice
How the work unfolds
- Share current scorecards before the session
- Run the clinic with leads and selected handlers
- Send the glossary and outline within three business days
Delivery
Online or on-site in the Klang Valley
Preparation
Bring two recent coaching examples with identifying details removed.
Pricing basis
Up to eight participants. Starting at RM 1,900.
Ready to scope this engagement?
Tell us which queues and apps your handlers use. We will reply with fit notes and next steps.
Schedule a metrics clinic